Our Service
Dalian HuaMao Logistics Equipment Group Co., Ltd.
HM Group's top-notch service team is committed to ensuring that your experience with our products is nothing short of enjoyable. We understand that sometimes issues may arise, and we want you to know that we are always here.
Pre-sales
We reply timely and provide formal quotations within 1 day. Technical support will be provided upon request.
On-sales
For orders, we check all the details with customers and the production department. During production, a weekly status report will be provided. Delivery notes will be sent before shipment.
After-sales
After receiving the products, if you find & claim any non-conformity, we'll respond within 24 hours, and then check with suppliers & QC team to identify the issue. Within 3 days, we'll work out the solution, e.g. repairing, remaking, or returning.
Installation & User Traning
Support online guidance on assembly and product maintenance and usage.
Documentation
Product description documents are available
Warranty services: 1 year
Professionals will be available to solve your after-sales problems within 1 year
Online Support
Handle after-sales issues online, as well as product assembly guidance.
parts supply
If you need to replace product parts, please contact us
Satisfaction Survey
After-sales tracking is available to help you solve any problems that arise when using the product.
marketing advice
Provide professional real-time market trend changes and popular products