Building Stronger Cooperation Through On-Site Support

On December 3rd, our sales representative, Sunny, welcomed an international client to our HM Group office for a full-day business visit. The purpose of the meeting was to review current cooperation progress, align expectations for upcoming projects, and provide a closer look at the production standards behind our industrial wire baskets for storage and fully collapsible gitterbox stillages. To ensure the client received clear and accurate information throughout the visit, Sunny also served as a professional translator during their tour of several partner factories.

Sunny's support played an important role in bridging communication gaps and helping the client's quality control team better understand our manufacturing processes. During the factory tours, she assisted in explaining key technical details, production workflows, welding procedures, load-bearing tests, and the quality measures applied to every batch. This allowed the client's QC team to perform a thorough assessment with full confidence and transparency.

The visit also strengthened the client's trust in HM Group's commitment to consistent quality and reliable service. By providing direct access to our engineering and QC teams, and by showing the real conditions of the factory floor, we demonstrated our ability to deliver stable, high-performance storage solutions tailored to their business needs. The client expressed appreciation for our openness, professionalism, and readiness to support their long-term projects.

This on-site engagement helped deepen cooperation on both technical and operational levels. It brought our teams closer, improved communication efficiency, and reinforced the client's confidence in choosing HM Group as a strategic supplier for future programs. We believe that face-to-face communication remains a key factor in building strong international partnerships, and we look forward to continued collaboration following this successful visit.