HM Group Organized AI Training To Support More Efficient Customer Service

On July 8, HM Group conducted an AI training session for employees from the sales, human resources & finance, and marketing departments. The training focused on how to apply AI tools in daily work to better support more efficient communication and business operations.

During the session, employees explored practical ways to use AI assistants to handle repetitive tasks, organize product information, and improve work preparation. For teams working with different warehouse equipment categories, AI tools can help with information management and content preparation related to products such as Wire Roll Container, laundry cart, and Post Pallet.

The training also introduced the importance of AI assistant customization and proper training methods. Building an effective AI assistant requires continuous adjustment and clear instructions to ensure that generated information matches actual business requirements and product knowledge.

For a manufacturing company serving global customers, AI provides additional support in areas such as customer response, product communication, and internal coordination. By reducing time spent on routine tasks, employees can focus more on customer requirements, project discussions, and technical communication.

HM Group continues to explore practical applications of new technologies to support daily operations and provide more responsive service for customers worldwide.